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Support & Concierge

Personal Service, From Creation to Delivery

Every Flaschengeist piece is created with care. Our concierge and support team is here to guide personalisation, oversee delivery, and ensure each gift arrives exactly as intended.

Contact Concierge

At Flaschengeist, service is part of the gift.

From personalisation guidance to delivery support, our concierge team ensures every detail is considered — because a personal gift deserves careful attention from start to finish.

How We Support Your Gift

Delivery & Dispatch

  • Australia-wide delivery.
  • Dispatch timelines vary by personalisation and volume.
  • Gift-ready packaging included.

personalisation

  • Gold personalisation is a
    permanent finish intended to last.
  • Keep wording short for best
    balance and spacing.
  • If you’re unsure what to write,
    concierge can recommend a restrained message.

returns & quality

  • If an item arrives damaged,
    contact concierge as soon as possible and include photos.
  • Any quality/claims windows
    should match your official policy (insert exact timeframe only once confirmed).
  • We will resolve issues
    according to the published store policy.

Frequently Asked Questions

Speak With Our Concierge

Personal guidance for creating and delivering a meaningful gift.

Contact Concierge