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Concierge & Support

Delivery, personalisation guidance, and order support — handled with care.

Luxury Is Also Service

If you're gifting, ordering for a milestone, or coordinating multiple recipients, our concierge team can help you choose the right piece and the right words.

contact support

How does Flaschengeist delivery and support work?

Flaschengeist provides concierge support for gifting and personalised orders, with Australia-wide delivery and gift-ready presentation. If you have questions about personalisation, dispatch timing, or an issue with your order, our team will guide you through next steps quickly and clearly. Each piece includes premium Non-Alcoholic spirits.

Delivery & Dispatch

  • Australia-wide delivery.
  • Dispatch timelines vary by personalisation and volume.
  • Gift-ready packaging included.

personalisation

  • Gold personalisation is a
    permanent finish intended to last.
  • Keep wording short for best
    balance and spacing.
  • If you’re unsure what to write,
    concierge can recommend a restrained message.

returns & quality

  • If an item arrives damaged,
    contact concierge as soon as possible and include photos.
  • Any quality/claims windows
    should match your official policy (insert exact timeframe only once confirmed).
  • We will resolve issues
    according to the published store policy.

Frequently Asked Questions