When will my order be sent?
At Flaschengeist, we are like busy bees who swarm around your order pouring as much TLC per hand filled bottle ordered. Orders will be processed within within 24-48 hours from ordering and be sent out as soon as completed.
What couriers do you use?
We have an array of courier partners and if you are in the free shipping zone your order will be sent with Fastway (excl WA sent via Australia Post). All other areas attracting a $20 postage fee will be sent with Australia Post.
Delivery time frames
We know this is important info for you and the details we provide are the delivery time-frames outlined based on Fastway Couriers guidelines. These times begin after your order has been dispatched.
Melbourne – 1 – 2 business days
Adelaide, Canberra, Sydney – 2 – 3 business days
Brisbane/Gold & Sunshine Coast – 2 – 4 business days
Newcastle/Orange & Wollongong – 2 – 4 business days
Central Coast – 3 – 5 business days
Hobart – 3 – 5 business days
Cairns & Townsville – 4 – 6 business days
Perth – 6 – 9 business days
Regional areas ($20 delivery fee) – 5 – 10 business days
Now here’s some serious stuff- We understand you might expect your order based on the time frames you see above, these are only rough estimates and as the goods go via road the couriers cannot always meet these times although they will do their best. Refunds will not be given for late delivery outside our stipulated delivery time frames. Orders also cannot be refunded once they are with our couriers for delivery.
What happens if I’m not at the address when my delivery arrives?
We recommend providing a suitable daytime delivery address to ensure someone is available to sign for your order. If no one is available to sign for your order, a calling card or email will be provided & your order will be taken to the closest post office or Fastway depot for collection.
Please note deliveries cannot be made to PO BOXES, Locked Bags, GPOs
Can I change my delivery address after I have ordered?
We are quick so call the office or shoot us an email straight away to have the address changed. Once your order is processed and leaves our office, we can’t really change the address and the couriers can’t re- direct your order either unfortunately.
I’m sending my order as a gift will there be an invoice with the order?
We never include invoices with our deliveries, only the packing slip. If you have purchased online, rest assured that your lucky recipient won’t see any pricing within the delivery box.