REFUNDS:
To offer a refund for goods within 14 days of delivery date, the product needs to be undrinkable by either or: a) a visible diminished standard of quality (either aesthetically such as liquid separation) b) or the packaging (i.e. bottle) has an evidently compromised effect of the merchantable quality of the goods (i.e. glass breakage) or d) tasted - within less than 20% of the total volume e) Upon delivery the liquid has leaked more than 20% of the original volume (liquid seeping through the heat seal and no extra liquid is lost) is not considered as a leakage to claim (although we are happy to send out replacement corks and heat seals to replace the
Refunds will not be issued based on personal taste.
We require the stock in question to be sent back to Head Office (located in Ravenhall, VIC to formally deem the product faulty. Please note shipping costs are at your expense.
Refunds will not be given for late delivery outside our stipulated delivery time frames. Orders cannot be refunded once they are with our couriers for delivery.
CANCELLATIONS:
Cancellation of orders must be made at least 24 hours prior to dispatch. We cannot accept cancellations under any circumstances once the order has left our premises. Once an order has been cancelled, the purchase amount will be refunded via the payment method used for the initial purchase.
BOTTLE FILL LINES
Each bottle is hand-filled by our warehouse staff. The staff endeavour to fill each bottle as identical to each other but in some circumstances will be a slight variation. Unless there is evidence of the liquid leaking this is not deemed as a faulty product. An exchange will only be made if the customer return the original bottles to our Head Office at their own cost.
STORAGE:
Please ensure that all our products are stored in a cool, dark, dry place at temperatures between 0 and 25 degrees Celsius whether opened or unopened, and bottles standing upright instead of lying down. Exposure to sunlight, heaters, ovens, or any device that could adversely affect and compromise the quality is not the responsibility of the Company. It should also be noted that in extreme heat waves the product must still be stored in an environment between 0 and 25 degrees Celsius. It is strongly recommended that any of our creamy liqueurs must be refrigerated whether opened or unopened. We ensure the product is delivered in its best quality and drinkable state. Storage and treatment thereafter is of the responsibility of the Customer.
EXCHANGES:
We do not offer refunds for change of mind. If a Customer does wish to exchange their product, the product must be unopened and still in perfect merchantable quality and to no less standard than received. The freight costs of this change of mind will need to be incurred by the Customer to get the product back to Head Office Flaschengeist. Please allow at least 10-21 working days for this process to occur and to be confirmed. Please confirm your wish to exchange at sales@flaschengeist.com.au
PRODUCT UNAVAILABILITY/BOTTLE REPLACEMENT:
In the event a particular bottle is not available for any reason (i.e. late delivery from manufacturer, shipping delays etc.) then we will automatically change the bottle to a similar looking bottle with the same ML quantity. Or, offer a larger and more expensive bottle at no extra charge.
PHOTO IMAGERY:
Photos of all products are for illustration purposes only. In some instances there may be a slight colour variation which does not comprise the quality or taste of the product.
Proof of purchase is required in all circumstances and a refund will only occur in the same currency form as the purchase was made (i.e credit card refund). All claims will be accepted within 14 days from original delivery only.
All requests must be in writing to sales@flaschengeist.com.au and one of our friendly team members will respond with urgency.
