FAQ
Can I swap flavours? All our bottles are pre-filled so we only offer the fills available and cannot swap flavours.
Can items in one order be sent to different addresses from one order? Our transport system is automated and can only read one shipping address per order. To send to multiple addresses this will need to be done as individual orders.
Do you sell the bottles without the Gift Boxes + Shot Glasses? All bottles are only available in the Gift Box set, not sold individually.
Are bottles available empty? We know how many of you love collecting glass, but we don't sell our bottles empty.
What are the expiry dates for your liqueurs? All non-creamy liqueurs last approximately 5 years. We recommend you keep your bottle in a dark, cool place away from direct sunlight or on display in a brightly lit room.
Will an invoice be included if this is for a gift? We never include invoices with our deliveries, only a packing slip with no prices.
Shipping
Do you deliver Australia-wide? Yes, but with the exception of the NT (due to our liqueur licensing restrictions).
Where do you ship from? We are based in Melbourne and ship all goods from our warehouse direct.
What couriers do you use? Australia Post. You will receive full tracking information once your order is dispatched from our warehouse.
SHIPPING RATES
Orders over $100- FREE Shipping. Orders less than $100 a $10.99 Flat Rate Shipping applies.
Express Post - Australia only: Express delivery is $19.99 per package.
Note: Flaschengeist is based in Melbourne. Due to COVID, the next-day guarantee has been removed by Australia Post, however, they will prioritise all express orders.
Australia delivery times frames (ex-Express): Based on our courier's guidelines. These times (business days) begin after your order has been dispatched and tracking begins).
Adelaide – 4 – 8
Brisbane – 4 – 8
Cairns – 5 – 10
Canberra – 3 – 8
Central Coast – 5 – 10
Gold & Sunshine Coast – 5 - 8
Hobart – 4 – 10
Melbourne – 2 – 6
Newcastle – 4 – 12
Orange – 6 - 10
Perth – 12 – 21
Sydney – 4 -8 business days
Townsville – 5 – 10 business days
Wollongong – 4 – 11 business days
Regional areas – 7 – 16 business days
FOR NZ SHIPPING: view the information under DELIVERY.
